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FAQ - Can you explain your service options?

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Can you explain your service options?
What files do I send to and what's the best way?
How do you enhance audio and video files?
How do you detect tampering and alterations?
What is your Reseller program?
What is your privacy policy?
Technology and suggestions
Glossary of terms

Can you explain your service options?
AUDIO. This is our comprehensive audio enhancement and clarification service that provides deep noise and interference suppression. This service is required for all audio enhancement work and applies to each recording where the section we are to work on spans up to 20 continuous minutes. Use the EXTEND option for longer recordings. Use the AUDIO or REPACK option to include video. The finished files are delivered electronically (and mailed with the MATERIALS option). If you will need transcription, you can also receive a slow pitch-corrected enhanced version that can aid in that endeavor.

VIDEO. This is our comprehensive video enhancement and clarification service that provides deep clarity and view-ability improvements. It is required for all video enhancement work and applies to each recording where the section we are to work on spans up to 20 continuous minutes. Use the EXTEND option for longer recordings. Use the AUDIO or REPACK option to include audio. The finished files are delivered electronically (and mailed with the MATERIALS option).

AUTHENTICATION. This is our comprehensive tamper-edit-authentication service. Pricing is based on a deep analysis of up to ten suspected moments of concern -or- analyzing one recording (up to 20 minutes) in its entirety. We examine structural (e.g. metadata irregularities, format inconsistencies, etc...) and data (e.g. Spectrograph anomalies, breaks in parasite signals, significant dynamic range fluctuations, etc...) indicators of tampering. Add the REPORT service if you also require a detailed textual and graphical report.

ADD A FILE. Use this option for each audio or video file where enhancement, authentication or measure service is needed for the same case. This option can only be selected if you are purchasing AUDIO or VIDEO enhancement, Measure or authentication, and applies to each added recording where the section we are to work on spans up to 20 continuous minutes. Use the EXTEND option for longer recordings. Files are delivered electronically (and mailed with the MATERIALS option).

MEASURE. Timing between events, Photogrammetry (size), or Videogrammetry (speed) measurements of a person, object or vehicle. Enhancement may be required and, like a report or testimony, if required is a separate charge.

EXTEND. Regardless of the length of your recording, we only charge service fees on the continuous section that requires our services. If that section exceeds 20 minutes, use the Extend option to increase the duration by up to an additional 20 minutes, or fraction thereof. If we are to enhance both the audio and video spanning the same recording duration, this Extend fee is only required on the video portion. NOTE: Due to re-compression issues, files that have been edited to join non-continuous sections will always result in inferior enhancement results. Always send the files as they were saved by the original recording device.

STILLS. We will provide a slow frame-by-frame enhanced version with embedded frame numbers. You will use those frame numbers to select which stills are to undergo additional enhancements and enlargement. You can select your images from any combination of enhanced videos that you have ordered for the same case. One order of up to 50 stills are including for each order and the resulting images are delivered electronically (and mailed on disk with the MATERIALS option).

RUSH. Standard enhancement services are complete within a week and the finished results are delivered electronically (and upon disks mailed USPS ground with the MATERIALS option). With the Rush option your enhanced files will arrive electronically within 24 hours of your order. Pricing is $200 per audio or video file that you need rushed.

REPACK. With the Repack option, the enhanced audio or video portion will be merged back into the original recording. This process creates a new recording spanning the duration that you will hire us to work on. There is no charge for this service if you are hiring us to enhance both the Audio and Video of the same recording. Without this option, unless you order both AUDIO and VIDEO on the same recording, your enhanced recording will contain only the audio or video portion (whichever you purchased), but not both. Pricing is $100 per file regardless of the recording's duration.

MARKING. Place a highlighting oval or an adjacent symbol that tracks a person or object. The fee is per marking oval or symbol for each continuous duration up to 5 minutes.

MATERIALS. By default, all purchased enhanced files are delivered through a secure download link that automatically expires two weeks later. Select the Materials option if you would like these files to also be delivered upon mailed computer discs. This option includes two identical copies. If you are purchasing our VIDEO service, and prefer either or both disks to play on a standard DVD player (usually a lower quality than the enhanced results), then this must be denoted at the time of your order. If your order form requests the return of your original physical media, that item will be included with the mailed materials. Without this option, or a prepaid return mailer, all received items will be destroyed after 30 days.

TRANSCRIPT. Even after audio enhancement, speech can be open to interpretation. A printed transcript provides a consistent understanding of what was said and by whom. Certified transcription is provided by a transcription company or certified court reporter that operates independent of our lab. The fee is $100 per ten minutes, or fraction thereof, of audio. Work must be accepted "As-is" (one challenge round is allowed).

IMAGE. Enhancement of a single electronic image (not a video still). Results are delivered electronically (and mailed with the MATERIALS option). This option should only be used with high-resolution images captured by a camera, not stills extracted from a video. This service is exempt from the free evaluation process.

HOURLY RATE. Only use this payment option if instructed by Forensic Protection. For example, consultation or trial preparation.

DEPOSITION. Hourly deposition or consultation fee (Travel fee is $5/mile, one way, from Van Nuys and due from hiring party).

REPORT. Rule 26, Affidavit or Declaration detailing tests, services and opinions.

EXPERT. Our daily testimony fee is due once we are named as an expert witness. Testimony dates cannot be reserved until this payment has been received or court ordered. This fee includes preparation (e.g. document review, phone calls, correspondence), ground transportation (e.g. driving, parking, tolls, rentals, cabs, gas), accommodations (e.g. room, tax, fees), and incidentals (e.g. meals, materials), regardless of our costs or the number of our hours required. Alternatively, our hourly rate can be used for all of the above services, if arranged in advance.

SPECIFIC AMOUNT. Occasionally, your services will not fit into the choices listed on this page. For those times, select this option and choose a quantity equal to the dollars you are paying. In other words, to pay $250, select this option with a quantity of 250. Detailed instructions HERE.

WHY WE CHARGE FLAT RATES. Hourly billing is unfair to the customer. As a professional lab, the incentive should be on our results, not the billables. For example, when it comes to testimony, we could charge our normal $250 per hour fee for: travel time, phone calls, emails, letters, trial note preparation, printing of materials, incidentals (gas, parking, meals, etc...), testimony preparation, courthouse waiting time, supportive administrative time, invoicing (including the time to document all these time allocations), etc... This would definitely add up to far more than our flat rate and can only serve to annoy our clients. Flat rate billing allows us to spend more time on cases and lowers the costs to our clients.

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